Therefore, any issues with login, group chat or payment functions could lead to frequent device restarts or cause panic among users. In an internal meeting, Tencent ‘s former CTO Zhang Zhidong revealed that WeChat is the first application users access upon waking up in the morning. Any malfunction in these applications can draw significant attention. WeChat and QQ serve not only as social platforms for individual users but also cater to the needs of businesses. Similarly, in the Weixin Group’s Technical Architecture Department, two directors and a team leader received an “underperform” rating during their performance evaluation period. It is noteworthy that Lu Shan currently serves as a member of Tencent ‘s General Office – the highest decision-making body within the company.įurthermore, the South China Data Center of Technology Engineering Group terminated two general managers and directors. Consequently, many related leaders have been punished, including Lu Shan (Senior Executive Vice President of the company and President of Technology Engineering Group) and Harvey Zhou (Vice President of Weixin Group). The management team of Tencent believes that this event exposed hidden dangers in disaster recovery design and emergency response plans, and revealed inadequate risk prevention awareness among relevant business departments. Tencent has classified it as a level-one incident. Although the issue was resolved later that day and WeChat had previously experienced minor faults before this incident occurred, Tencent still issued severe punishment for it.Īccording to a report from Jiemian News, the incident was caused by a cooling system failure at Guangzhou Telecom data center. This affected multiple functions such as voice chat, payment, file transfer, and mailbox. On March 29, in the early morning hours, Tencent ‘s two social platforms – WeChat and QQ – experienced a crash.
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